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NEWS RELEASE · 3rd September 2010
CityWest
Today CityWest issued a bulletin to inform Terrace and Kitimat residents about a new range of local numbers that will start to be issued in Terrace and Kitimat.

In 2008, an additional area code – 778 – was introduced in the geographical territory served by the 250 code in British Columbia. This measure was the result of a ruling by the Canadian Radio-television and Telecommunications Commission (CRTC) and was intended to meet the continuously growing demand for new telephone numbers, particularly for wireless devices.

The two area codes now coexist within the same geographic territory. The new 778 code will provide additional telephone numbers in this area with no impact on existing 250 telephone numbers and customers.

With the launch of CityWest Home Phone, the 778 area code has now come into use in Terrace and Kitimat and new numbers in the region will be assigned by CityWest from the new area code. Local calls will continue to be dialled using ten digits--the area code followed by the seven-digit number.

“Anyone who already has a number in the 250 code who switches to CityWest Home Phone will keep the same number they have now. But customers requiring a new number for their CityWest Home Phone will be assigned a number from the new 778 code,” said Rob Brown CEO of CityWest.

New CityWest numbers for Terrace will be from the 778-634-XXXX number range, while numbers for Kitimat will be assigned from the 778-631-XXXX number range. These number ranges will be treated as local numbers within the communities they are assigned to.

“The introduction of a new area code in a region does not affect the local calling areas or the way long distance calls are dialled. Special numbers like 9-1-1 will still be dialled using only three digits,” said Glenn Pilley, Director of the Canadian Numbering Administration. “Introducing new area codes is part of today’s reality throughout North America. This measure demonstrates the flexibility and growth potential of the Canadian telecommunications network.”

Chad Cunningham, Marketing Manager for CityWest reported that the new numbers are generating some questions, and pointed out the company was going to begin an awareness campaign to educate the public on the new numbers. “The goal of the campaign is to let people know that 778 numbers are starting to be assigned in the region, and that the numbers CityWest is assigning may look different but they are local numbers for Terrace and Kitimat. Businesses, government organizations, and residential users may also need to update some of their telephone systems or equipment to allow for calls to this new range of local numbers,” said Cunningham.

For more information, customers can visit www.citywest.ca/778info or contact CityWest by dialling 778-634-2111 (from Terrace) or 778-631-2111 (from Kitimat).

The Terrace Daily News has been using the new 778 prefix for over a month as one of the test customers, and have had no issues, service interruptions and/or concerns up to date.